The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Like all things you read on the Internet, understand there is no better judge than yourself. . Additional information about Delivery & Shipping. I ordered Thanksgiving dishes first week in September. Recently I attempted to locate some bedding at Arhaus that they no longer carried. Dont buy from Arhaus. On another point the art we have received couldn't have been better packaged and the delivery was great. What if I have an issue during or after my delivery? they should focus and lean more about the customer service. It's for sure my favorite furniture store in San Diego! Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Top flight experience over here. Do I need to create an account to order online? The 1st one we got was warped so it was replaced. Awesome ordering process! Here are 8 tips for writing great reviews. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Loved working with Etta and Chris. They should offer free delivery over a certain amount spent. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. I just ordered too much ;). The back cushions are not sewing straight. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. We recycle copper into tabletops and transform tree roots into chairs. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. To be added to our postal or email mailing list, sign up here. Reviews and acts upon all email and company communications; If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. We tried every possible method to inflate without, and it just. The level of customer service was exceptional. Beautiful quality furniture. Now, today, late November. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. My interior designer Tricia, was amazing to work with. How am I supposed to do that myself? work. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Yes, all pricing is consistent in stores, in the catalog, and online. I have worked with Michael Babcock to furnish two homes. I walked into Arhaus and really liked the design of their merchandise. So far non of it has fixed our issue. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Please contact Arhaus for details. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Sandi Lahage the Design Consultant there is amazing. The last popular pick for Arhaus shoppers is their collection of lighting pieces. We have purchased gorgeous coffee table after seeing it on floor. What if my items do not fit upon delivery? Forget about it! While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. I highly recommend this store! Daniel Mar has a great eye for color and space. I purchased several pieces of furniture from Arhaus. Join the 39 people who've already reviewed Arhaus. It was delayed in May, promised it would arrive in late June. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. Debra Cleare helped us with bedroom furniture, accessories and tables. I order 4 faux fur throws on black friday. Without her I do not think I could have ever had done it. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. He went above and beyond to make sure my husband and I were satisfied. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. I was "disconnected" by phone 3 times. Definitely coming back to finish off my home! 60 days. How can I ensure the furniture I am ordering fits in my home? We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). For your convenience, Arhaus provides guest checkout - no account is needed to order online. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Additional information about Delivery & Shipping. Can I make a payment on my Arhaus Credit Card at a store location or online? and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Within a couple of months the item began peeling. I tried several times to order them, each time being told that I would definitely get my chairs. DO NOT BUY the worry-free protection. Simply amazing. The invoice is very misleading. You won't be disappointed. You can prob get a $800 sofa on Wayfair thats better quality. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. The retail prive was around $6,000. No problem with ordering, delivery etc. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. 11 reviews of Arhaus "LOVE THIS STORE. . We require contact information to ensure our reviewers are real. Slumber Search is supported by readers. | Consumer Comment Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. So here I am still not being refunded by a company that has received the returned items. I am so thrilled with the guidance I received from Them. I will definitely be going back. We want you to love your new piece as much as we do. Hudson, OH. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Depending on your pick up location, the processing of this refund can take up to 30 days. Never got it. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. We make every effort to display the colors of our products accurately on the website. Will you share my email, home, or business address with other companies? I asked for my money back. Would definately recommend the store and their delivery again! Thank you. A new customer service representative created another email to send to UPS. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Arhaus is a handcrafted furniture brand that was founded in 1986. We are talking about approx 1k on an order of over 20k. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. A 10% restocking fee will be applied. You have successfully subscribed to our list. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Run don't walk away from Arhaus! Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. She is amazing!!!! I went to Arhaus looking at specific dining chairs I was interested in. Have bought several pieces in the past, but never again. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Arhaus custom Thank you to Daniel and Michael as well as the professional delivery team. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! It's an amazing piece and like no other. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating When I came home from work that evening the entire place was put together. Absolutely stunning store and I love all their merchandise! The follow up service is just as slow. The least they can do is have great customer support for the prices they charge. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. We will recommend and shop at Arhaus in the future! Cannot be returned. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. What a beautiful store! Staff all Wearing masks, and everything is very clean. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. doesn't. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. No problem -- they were sending a new cover. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I will rather go to Bob's furniture. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. Please have your order number available so that we may assist you more quickly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . Posted: February 21, 2023. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. It is always a broken promise. All of the pieces have held up well, despite heavy use. Yes. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Anyone would miss this. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I contacted Arhaus service and discovered that the warranty was only thirty days. He answered any questions we had and he was very patient with us. When they delivered in Nov 2021 they were the wrong chairs. The pros: Beautiful selection of unique, quality dining furniture. If you don't want to deal with headaches, order everything online!! We had one rip in a couch and placed our request for repair in January. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! 51 customer reviews of Arhaus. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. A 10% restocking fee will be applied. I bought $4500 worth of stuff on the website and they charged me $5500. They assist you in every part of the process. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Now I just call her at Arhaus and tell her what I want. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. I agree with all of the 1-star comments. Arhaus is a lovely store in Plano/ Frisco Texas area. The sandals are fine and what was ordered. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io The salesperson said she had reserved them for me. He offered different seating options to match the table within our budget. We have since been back to order additional items. The shipping label would only cover the weight of one of the boxes. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Are all of your products available online? This is not something that I would have expected from a $3000 dining table. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Can I pick up my merchandise at my local store? No follow through yet again. Michael has also been very helpful as well. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Usually almost impossible to find a sales person. Awful customer service! We expect to keep finding more of what we love at Arhaus. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. ForLocations, The World's Best For Customer Service Info. Restoration Hardware Company Information Company Name: Restoration. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. The sales manager, Linda treated me like I was the one at fault. Thanks for nothing Arhaus. Unfortunate that they can't work to make customers happy. Beautiful store with an impressive selection of unique but current furnishings and accessories. This is total crap. How can I check on the status of my order? This stuff happens! Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Sales rep did further investigation and it seems that my order has not been processed at all! I do wish companies would standby there commitments and honor what is being sold to the customer. They did finally get our order completed a few months later. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. We got the warranty and it still takes months to get our new furniture repaired. Resolution went from November to December to you guessed it January. I truly believe the true measure of a business is how they handle a situation when something goes wrong. EA808 Pagoda Earth Earrings The Palmer bedroom set we purchased looks great and very impressed with the quality. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Don't waste your time. Reduce the excessive fees charged for returns. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. The delivery men were gracious and the communications were thorough. :(. Arhaus don't manufacture their . I chose new ones. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. If you placed your order in a store, contact your Design Consultant for status updates. My kids love the Kipton sectional that the neighborhood kids like to camp out on. The day one mission was to make furniture sustainable, both environmentally and in product quality. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Love the pieces and well have them for a long time! See how it all works here. Tracy has been so professional through out the whole experience. I called to check on the order since we are entering the second week of April. Who is looking at this furniture before it goes out for delivery? I did so, and they sent a third party furniture repair company. For the entire four-story shore house. They have moved my delivery date multiple times and can not commit to anything. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. From start of purchase to delivery, I am 100% thrilled with my purchase. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. Ask for Tricia and she can be of great help! The furniture itself has held up well with 5 kiddos, however the cushions have not. Verification can help ensure real people write reviews about real companies. Daniel approach us and I shared my concerns. It's was a big change but being empty nesters we felt it was time. We bought large amounts of furniture from Arhous. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. So we decided to check out Arhaus at UTC in La Jolla. She has a flare and creative abilities which we appreciated. She kept in contact to see how we liked our products. I was so disappointed their attitude, once they sold it they don't care anymore. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Sign up for promotions, decorating tips and more from our team. Love my Pearson Gallery bedroom set. She took us to the second floor and when I got off the elevator I saw it immediately. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. They expected me to put the old cushion in the new cover. I would suggest that no one buy any product from this company. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. I went in today and found a floor sample chandelier. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. My quality and service experience has been much better at Williams Sonoma brands and CB2. Claim your profile to access Trustpilots free business tools and connect with customers. Design materials that enhance the Arhaus brand and the overall . Note: Pricing on floor samples and at Arhaus Loft locations may vary. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Not worth it, they dont stand by warranty. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. His product knowledge put us at ease once we decided on our bedroom set. The package arrived in two boxes. I love the quality, the color, the comfort we get lots of compliments. She has a flare and creative abilities which we appreciated. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. We purchased furniture for our living room and dining room. Great experience. As we walked through the showreom we saw so many things that we loved! Cannot be returned. To be removed from our postal mailing list, unsubscribe here. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232