We may earn small commission from the products mentioned in this post. Selling ticket FAQs. A place to discuss and share all matters concerning singer, Lana Del Rey. FanProtect service helps find replacement tickets if something goes amiss. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Elon Musk thinks were close to solving AI. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? Full refunds from participating venues within 72 hours of ticket purchase. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. If there are tickets you can afford, buy . Ticketmaster vs Stubhub. So, it is considered the best competition in front of Ticketmaster. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. Grab your Garth Brooks tickets at StubHub today. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. It allows you to become the original seller or the reseller by following a few easy steps and rules. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. You will enter your community username and new password and done! If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Cookie Notice If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business Yes Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. However, it might actually be a fraud. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. Sign up for free newsletters and get more CNBC delivered to your inbox. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. display: none !important; Previously there was an option to transfer and now there is not. StubHub will show you a list of available tickets along with the section, row, seat number and price. Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. [2022], Gametime vs Ticketmaster: Which Is Better For You? Note: you can edit the price you have entered or you can always delete your listing. I can't see my Resale tickets available to buy on the website. There isn't any individual resale fee on these transactions. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. [2022], Ticketmaster vs Ticketek: Which Is Best For You? In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. 4. Please consider making a one-time contribution to Vox today. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. The prices of tickets available on this platform differ from the actual face value of the ticket. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. StubHub is an eBay company that began selling and reselling event tickets in 2000. Tickets are 100% guaranteed by FanProtect. seven seven = .hide-if-no-js { Tickets can be delivered to your home by mail. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Enter the information for your event - including the date, time and venue - then click "Search." 4. The findings raise questions for whether consumers have a right to full price disclosure up front. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Remember, the receiver's email address must be different to the sender's email address. TicketLiquidator. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. See all 12 articles. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. Ticket fees are high but not entirely arbitrary. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. This does not cost you any more money. Bundle up and save on concerts, live shows,. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Brooks was born in Tulsa, Oklahoma, in 1962. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. Specify the number of tickets you want to pay for. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. Learn More. The prices and their ranges will depend on every event you have chosen. We welcome you to provide your feedback on your experiences with any products that you have experience with. Something went wrong. Try pm'ing a mod at stubhub.community to hopefully get a faster response. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. As an Amazon Associate we earn from qualifying purchases. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. How do I sell my tickets on the Ticket Exchange? To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. Ticketmaster vs Stubhub: Which is Better? Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. 3. Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? In most cases, tickets arent issued until 24 hours before the event. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Hi! Season Ticket Memberships. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. [2022]. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by But that market may be full of landmines for unwary buyers, experts said. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. To explore this idea, the researchers examined how users clicked around StubHub. Fees of this size are a common source of confusion and ire. You can also contribute via. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. To put it in short, Ticketmaster has a website that is easy to use. on tickets issued to original buyers. }. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. [deleted] 4 yr. ago Sorry we couldn't be helpful. There are a lot of differences between StubHub and Ticketmaster. They'd inadvertently bought fake tickets. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. Social media is another potential landmine for fans, Gray said. Tickets for sporting events, concerts, and theater productions. It has tickets to book online like theatre, family events, sports, concerts, and other events. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. The Live Nation and Ticketmaster monopoly. Complete refunds for cancelled events. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. All Rights Reserved. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. But it becomes a "buyer beware" type market, experts said. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. This is my first time selling on Stubhub. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Anyone know how I can contact customer support for Ticketmaster? Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Ability to get tickets without visiting box offices in person. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or No one else can do that. Danielle is the author of this solution article. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. These are asking prices, not necessarily what fans are paying to score a seat. Thats just scratching the surface. Not looking for Taylor Swift? 01-11-2021 06:36 AM 1 Reply Not every event will include a delivery fee. There is a 15 percent charge that remains consistent regardless of your ticket price. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Some teams, venues, or artists put delivery delays. Thank you! . Sign up for the Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. Id guess brokers who have confidence theyll get tickets. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. These are often attempts to steal your personal information or credit card number, Gray said. For more information, please see our Is there any way I am able to give these tickets to the buyer? Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. No. StubHub vs Viagogo: Which Is Better For You? Some teams, venues, or artists put delivery delays on tickets issued to original buyers. I think weve already covered that.. Press J to jump to the feed. Taylor Swift with HAIM and GAYLE. In case you were thinking if the website allows negotiation, they do not. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Ability to narrow search parameters with advanced filtering. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. I'm confused. You would transfer the tickets from your Ticketmaster account to the buyer's email address. Sign up for The Goods newsletter. All this makes it easier to search on this website. Does anyone know of another way to get ahold of their support? Will you support Voxs explanatory journalism? 7 best ticket site alternatives to Ticketmaster. Stocksy. All Rights Reserved. Ticketmaster should be able to confirm this for you. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. You can transfer as many tickets as you like. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. Please enter a valid email and try again. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Garth Brooks Background. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. We are changing the way you register and sign-in to the StubHub Community. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Their automated email is useless and they have not got back to me. In other cases, a reseller may be selling you tickets they haven't even secured yet. The website makes the ticket-buying process simple. The fees are a gouge. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. Every sale is final from the moment of purchase. Ticketmaster has a website that is easy to use. Tickets are 100% guaranteed by FanProtect. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports.